Job Title: Quality Assurance Auditor

Description

About us 

LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men’s health, women’s health, allergy & asthma, and dermatology. Leveraging a vertically integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD elevates healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.

About the role

LifeMD is currently seeking a QA Auditor to join our Quality Assurance Team. The QA Auditor uses subject-matter knowledge of Virtual Primary Care to record the accuracy and completeness of tasks performed by other Call Center Operations and Provider Interactions.

Responsibilities

·       Performs call monitoring and provides trend data to the site management team

·       Uses quality monitoring data management system to compile and track performance at team and individual level

·       Monitors customer care email responses

·       Provide actionable data to various internal support groups as needed

·       Coordinates and facilitates call calibration sessions for call center staff

·       Provides feedback to call center team leaders and managers

·       Prepares and analyzes internal and external quality reports for management staff review

Perform other duties as assigned

Requirements

• 2-3 years of Call Center Experience
• Excellent verbal, written, and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Must be self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be proficient with Microsoft Office (intermediate Word, basic Excel)
• Bi-lingual (English-Spanish) a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary, & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short-Term & Long-Term Disability
• Training & Development

 Apply: https://choto.co/Hk5MMSi5